· Books
· Easey, M. (2002) Fashion Marketing 2nd ed. Oxford: Blackwell Science. p.259
· Evans, M., Jamal, A., Foxall, G. (2008) Consumer Behaviour. 2nd ed. Barcelona, Spain : John Wiley & Sons Ltd. P.6~7,12
· Judith M, P., Norma H, Wolff. (1999) Cloth, Dress and Art patronage in Africa. Oxford: Berg.
· Tapscott, D. and Williams, A. (2006), Wikinomics: How Mass Collaboration Changes Everything, Penguin, New York, NY.
· Smith, S., Wheeler, J. (2002), Managing the customer experience: turning customers into advocates. Boston, MA: Pearson Custom Publishing.
· E-Journals
· Boyle, E. (2007) ‘A process model of brand cocreation: brand management and research implications’, Journal of Product & Brand Management, Vol. 16 No. 2 Emerald [Online] Available at: www.emeraldinsight.com/1061-0421.htm (Accessed: 27 March 2011)
· Cho, S., H, J. (2010) ‘Content analysis of corporate blogs as a relationship management tool’, Corporate Communications: An international Journal, Vol. 15 No. 1, p.30-48, Emerald [Online]. Available at: www.emeraldinsight.com/1356-3289.htm (Accessed: 25 March 2011)
· Demangeot, C. Broderick, A, j. (2007) ‘Conceptualising consumer behaviour in online shopping environments’, International Journal of Retail & Distribution Management. Vol. 35 No. 11 p.878-894, Emerald [Online]. Available at:
· www.emeraldinsight.com/0959-0552.htm (Accessed: 24 March 2011)
· Desai, A,D. (2010) ‘Co-creating learning: insights from complexity theory’, The Learning Organization, Vol. 17 No. 5, Emerald [Online] Available at:
· www.emeraldinsight.com/0969-6474.htm (Accessed: 27 March 2011)
· Gauzente, C. and Ranchhod, A. (2001), “Ethical marketing for competitive advantage on the internet”, Academy of Marketing Science Review, Vol. 1 No. 10, [Online] Available at: www.amsreview.org/amsrev/forum/gauzente10-01.html (Accessed: 29 March 2011)
· Goodfellow, T. Graham, S. (2007) ‘The blog as a high-impact institutional communication tool’, Vol. 25 No. 4, p.395-400, [Online]. Available at:
· www.emeraldinsight.com/0264-0473.htm (Accessed: 24 March 2011)
· Greene, S. (2008) ‘Influencing word of mouth on the internet can ruin brands’, Admap [Online] Available at: www.warc.com (Accessed: 29 March 2011)
· Harris, C, L. Goode, M,H,M. (2008) ‘Online servicescapes, trust and purchase intentions’, Journal of Services Marketing, Vol. 24 No. 3, Emerald [Online] Available at: www.emeraldinsight.com/0887-6045.htm (Accessed: 28 March 2011)
· Hill, J. (2004), “The voice of the blog: the attitudes and experiences of small business bloggers using blogs as a marketing and communications tool”, unpublished Master’s thesis, University of Liverpool, Liverpool.
· James, L. (2008) ‘Let me entertain you: the impact of social media on European entertainment habits’, WARC [Online] Available at: www.warc.com (Accessed: 28 March 2011)
· Kelleher, T. and Miller, B. (2006), ‘Organizational blogs and the human voice: relational strategies and relational outcomes’, Journal of Computer-mediated Communication, Vol. 11, [Online] Available at:
· http://jcmc.indiana.edu/vol11/issue2/kelleher.html (Accessed: 27 March 2011)
· Kramer, L.C. (2002), “Private eyes are watching you: Consumer online privacy protection-lessons from home and abroad”, Texas International Law Journal, Vol. 37 No. 2, pp. 387-420.
· Marken, G.A. (2005), “To blog or not to blog. That is the question?”, Public Relations Quarterly, Vol. 50 No. 3, pp. 31-33.
· Monsuwe´, T,p. Dellaert, B.G.C, Ruyter, K. (2004) ‘What drives consumers to shop online? A literature review’, International Journal of Service Industry Management, Vol. 15 No. 1, p.102-121, Emerald [Online]. Available at: www.emeraldinsight.com/0956-4233.htm (Accessed: 25 March 2011)
· Moran, E., Gossieaux, F. (2010) ‘Markeing in a Hyper-Social World: The Tribalization of Business Study and Characteristics of Successful Online Communities’,Journal of Advertising Research, Vol. 50, No. 3, p.2, WARC [Online]. Available at: www.warc.com (Accessed: 21 March 2011)
· O’Reilly, T. (2005), ‘What is web 2.0? Design patterns and business models for the next generation of software’, [Online] Available at:
· www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html
· Porter, L., Sweetser, K., Chung, D. (2009) ‘The blogosphere and public relations: Investigating practitioners’ roles and blog use’, journal of communication managemen, Vol. 13 No. 3, p.250-267, Emerald [Onlne]. Available at: www.emeraldinsight.com/1363-254X.htm (Accessed: 25 March 2011)
· Quinton, S. Harridge-March, S. (2010) ‘Relationships in online communities: the potential for marketers’, Journal of Research in Interactive, Vol. 4 No. 1, p.59-73, Emerald [Online]. Available at: http://www.emeraldinsight.com/2040-7122.htm (Accessed: 24 March 2011)
· Reynolds, J. (2009) ‘Social media, blogs and affiliates are aiding retailers in online sales’, ADMAP [Online]. Available at: www.warc.com (Accessed: 24 March 2011)
· Rubel, S. (2005) ‘The rise of business blogging’, ANA Magazine, [Online] Available at: www.warc.com (Accessed: 23 March 2011)
· Ruvio, A. Shoham, A. Brencic, M,M. (2008) ‘Consumers’ need for uniqueness: short-form scale development and cross-cultural validation’, Vol. 25 No.1, p.33-53, Emerald [Online] Available at: www.emeraldinsight.com/0265-1335.htm (Accessed: 28 March 2011)
· Ruyck, D.T., Schillewaert, N., Caudron, J. (2008) ‘Together we build the future: Getting intimate with consumers via online communities’, Qualitative Research, p.2, WARC [Online]. Available at: www.warc.com (Accessed: 22 March 2011)
· Spake, D. Finney, Z. Joseph, M. (2011) ‘Experience, comfort, and privacy concerns: Antecedents of online spending’, Journal of Research in Interactive Marketing, Vol. 5 No. 1, Emerald [Online] Available at: www.emeraldinsight.com (Accessed: 27 March 2011)
· Trabak, A. (2000) ‘The rise and power of online communities in the network economy’, Impact of Networking, p.3, WARC [Online]. Available at: www.warc.com (Accessed: 22 March 2011)
· Walsh, G. Mitchell, V. (2010) ‘The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction’, European Journal of Marketing, Vol. 44 No.6, [Online] Available at: www.emeraldinsight.com/0309-0566.htm (Accessed 28 March 2011)
· Wang, S. Lin, J. (2009) ‘The effect of social influence on bloggers’ usage intention’, Vol. 35 No. 1, p50-65, Emerald [Online]. Available at: www.emeraldinsight.com/1468-4527.htm (Accessed: 12 March 2011)
· Weisberg, J. Te’eni, D. Arman, L. (2011) ‘Past purchase and intention to purchase in e-commerce: The mediation of social presence and trust’, Vol. 21 No. 1, Emerald [Online] Available at: www.emeraldinsight.com/1066-2243.htm (Accessed: 28 March 2011)
· Wirtz, J. Lwin, M. O., Williams, J. D. (2007) ‘Causes and consequences of consumer online privacy concern’, International Journal of Service Industry Management, Vol. 18 No. 4, p.326-348, Emerald [Online] Available at: www.emeraldinsight.com/0956-4233.htm (Accessed: 28 March 2011)
· Wyld, D, C. (2010) ‘A Second Life for organizations?: managing in the new, virtual world’, Vol. 33 no. 6, p.529-562, Emerald [Online]. Available at:
· www.emeraldinsight.com/2040-8269.htm (Accessed: 24 March 2011)
· News articles
· BusinessWeek (2005), “Blog will change your business”, 2 May, available at: www.businessweek.com/magazine/content/05_18/b3931001_mz001.htm (Accessed March 26, 2011)
· Tanen, L. (2011) ‘Three biggest hurdles for Chicago’s innovators’, Chicago Sun-Times, 22 March [Online]. Available at: http://www.suntimes.com/news/otherviews/4388826-417/three-biggest-hurdles-for-chicagos-innovators.html (Accessed: 24 March 2011)
· Bibliography
· Books
· Brennan, R. Baines, P. Garneau, P. (2003) Contemporary Strategic Marketing. Basingstoke: Palgrave Macmillan.
· Haig, M. (2006) Brand Royalty. London
· Leadbeater, C. (2009) We-Think. 2nd edn. London: Profile Books Ltd.
· E-Books
· Wood, N. (2009) Virtual social identity and consumer behavior. University of Southampton Library [Online]. Available at: www-lib.soton.ac.uk (Accessed: 12 march 2011)
· E-Journals
· Bekmeier-Feuerhahn, S. Eicheenlaub, A. (2010) ‘What makes for trusting relationship in online communication?’, Journal of Communication Management, Vol. 14 No.4, p.337-355, Emerald [Online] Available at: www.emeraldinsight.com/1363-254X.htm (Accessed: 26 March 2011)
· Feller, J. Finnegan, P. Hayes, J. O’Reilly, P. (2009) ‘Institutionalising information asymmetry: governance structures for open innovation’, Information Technology & perple, Vol. 22 No. 4, Emerald [Online] Available at: www.emeraldinsight.com/0959-3845.htm (Accessed: 16 March 2011)
· Fletcher, G. Greenhill, A. (2009) ‘Blog/shop: it is authentic so don’t worry’, Journal of Information, Communication & Ethics in Society, Vol. 7 No. 1, p.39-53, Emerald [Online] Available at: www.emeraldinsight.com/1477-996X.htm (Accessed: 12 March 2011)
· Hendricks, A. (2010) ‘bloggership, or is publishing a blog scholarship? A survey of academic librarians, Library Hi Tech, Vol. 28 No. 3, Emerald [Online] Available at: www.emeraldinsight.com/0737-8831.htm (Accessed: 13 March 2011)
· Hernandez, B. Jimenez, J. Jose Martin, M. (2010) ‘Age, gender and income: do they really moderate online shopping behaviour?’, Online Information Review, Vol. 35 No. 1, p.113-133, Emerald [Online] Available at: www.emeraldinsight.com/1468-4527.htm (Accessed: 12 March 2011)
· Huang, Y. Oppewal, H. (2006) ‘Why consumers hesitate to shop online: An experimental choice analysis of grocery shopping and the role of delivery fees’, International Journal of Retail & Distribution Management, Vol. 34 No. 45, p.334-353, Emerald [Online] Available at: www.emeraldinsight.com/0959-0552.htm (Accessed: 23 March 2011)
· Kim, H. Song, J. (2010) ‘The quality of word-of-mouth in the online shopping mall’, Journal of Research in Interactive Marketing, Vol. 4 No.4, p.376-390, Emerald [Online] Available at: www.emeraldinsight.com/2040-7122.htm (Accessed: 25 March 2011)
· Management Research Review, Vol. 33 No. 6, p.529-562, Emerald [Online] Available at: www.emeraldinsight.com/2040-8269.htm (Accessed: 11 March 2011)
· Medeiros, A. Needham, A. (2009) ‘Co-creating with consumers: a new way of innovating’, Warc [Online] Available at: www.warc.com (Accessed: 13 March 2011)
· Porta, M. House, B. Buckley, L. Blitz, A. (2008) ‘Value 2.0: eight new rules for creating and capturing value from innovative technologies’, Vol. 36 No. 4, p.10-18, Emerald [Online] Available at: www.emeraldinsight.com (Accessed: 29 March 2011)
· Rapp, S. Cross, R. (2006) ‘Coming soon…ID:Marketing’, Admap [Online] Available at: www.warc.com (Accessed: 13 March 2011)
· Schauer, B. (2009) ‘Pirate this: breakthrough mindsets from the web’, journal of Business Strategy, Vol. 30 No. 23, p.28-39, Emerald [Online] Available at: www.emeraldinsight.com (Accessed: 20 March 2011)
· Vogt, C. Knapman, S. (2007) ‘Personal web spaces and social networks’, Esoma [Online] Available at: www.warc.com (Accessed: 17 March 2011)
· Wyld, D. (2010) ‘A second life for organizations? Managing in the new, wirtual world’,
· News articles
· The Independent (2010) ‘Welcome to Planet Blog’, 27 August, Gale group [Online]. Available at: http://find.galegroup.com/gps/ (Accessed: 23 March 2011).
· BusinessWeek (2005) ‘Blog will change your business’, 2 May, BusinessWeek [Online] Available at: www.businessweek.com/magazine/content/ (Accessed: 29 March 2011)