뷰티 서비스업 종사자의 감정노동, 회복탄력성, 심리적 웰빙이 직무열의에 미치는 영향 (The Effects of Emotional Labor, Resilience and Psychological Well-being on Job Engagement of Workers in the Beauty Industry)

서지정보

· 발행기관 : 한복문화학회
· 수록지 정보 : 한복문화 / 23권 / 4호 / 5 ~ 19페이지
· 저자명 : 김정하, 김경희

초록

본 연구는 헤어, 메이크업, 네일, 피부 서비스업에 종사하고 있는 뷰티 서비스업 종사자를 대상으로 감정노동, 회복탄력성, 심리적 웰빙이 직무열의에 미치는 영향을 알아보고자 하였다. 조사연구방법으로 서울, 경기지역을 대상으로 총 608명에 설문지가 최종분석에 사용되었다. 자료 분석은 SPSS 25.0 통계 프로그램을 이용하여 빈도분석, 요인분석, 신뢰도분석, 기술통계분석, 다중회귀분석을 실시하였으며, 본 연구의 결과로는 뷰티 서비스업 종사자들의 감정노동, 회복탄력성, 심리적 웰빙이 직무열의에 직접적인 영향이 미치는 것으로 나타났다. 이에 뷰티 서비스업 종사자들의 감정노동에 대한 부정적인 효과를 예방할 수 있도록 감정교육프로그램 제공 및 직장 조직 내에 자율적인 환경조성과 감정노동에 대한 본연의 감정을 회복할 수 있는 노동환경의 조성에 도움이 되길 바란다.

영어초록

As social needs increase, the service industry tries to hide personal feelings to provide the best satisfaction to customers, maintain the facial expressions, gestures, and tone that customers and companies want, and express only the feelings of responding to customers. These environmental factors have highlighted the social plight of emotional workers. In particular, the beauty service workers are equipped with art and professional skills among the service sectors. They have the characteristics of providing technical services, customer sensibility, and cultural sense in serving customers. Therefore, this study investigated the effects of emotional labor, resilience, and psychological well-being on job engagement for the beauty service industry workers in the hair, makeup, nail, and skin service. The questionnaire was used to analyze a total of 608 people in Seoul and Gyeonggi area. Data analysis was conducted using the SPSS 25.0 statistical program to analyze the frequency, factors, reliability, technical statistics, and multiple regression analysis. The study found that the emotional labor, resilience, and psychological well-being of the beauty service industry directly affect job engagement, which is a significant factor in determining life quality. To improve job engagement, increase resilience and psychological well-being, and reduce surface acting during emotional labor are the importance of deep acting. Therefore, this study's results help provide social emotional education programs and create an autonomous environment in which workplaces can be organized; and create a working environment that can restore the natural emotions of emotional labor. Efforts should be made legislation to protect workers engaged in emotional labor.

참고자료

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