문화관광해설사의 직무요인과 직무만족의 관계 (Cultural Interpreter’s Perception and Job Satisfaction)

서지정보

· 발행기관 : 한국관광연구학회
· 수록지 정보 : 관광연구저널 / 26권 / 1호 / 421 ~ 438페이지
· 저자명 : 박해소, 최훈

초록

Although a number of studies have been done exploring the job satisfaction in the tourism industry, little investigation has been done of perceptions and satisfaction status of cultural interpreter in Korea. The purpose of this study was to gather information on how cultural interpreter in Korea perceive their job environment. Three theories-Herzberg’s two factor theory, Social influence theory, and ERG theory-formed the basis of this study. Data were gathered by questionnaire survey. 243 samples were chosen for the questionnaire survey. The survey was administered for 10 days during October, 2011. Various inferential statistics were used as appropriate to test hypotheses. Major findings of the study were as follows: 1. The findings of this study showed that female cultural interpreters are twice more than males. Most of their undergraduate school’s major are not related to history and tourism. More than half of them have worked longer than five years. Most of them perceive themselves as a volunteer worker. Respondents aged 45 or older are the highest age group. 2. The results of this study tested six hypotheses to find the difference between respondent’s satisfaction status and demographic characteristics and 4 were found to be statistically significant. Gender, age, personal characteristics, and perception of volunteer work were the demographic factors that cause the difference to the dependent variables. The findings of this study indicate that male cultural interpreters perceive job’s development possibility higher than female workers. Secondly, respondents of age 41-45 were satisfied in the area of job description than other groups. Thirdly, the result of this study indicated that extrovert respondents maintain good relationship with a government official in charge. Lastly, the findings of this study showed that respondents who perceive themselves as a volunteer work more satisfied. 3. The results of this study provided nominal support for the social influence theory’s prediction that good comradeship is one of the strong factors that affect cultural interpreter’s overall satisfaction ratio. This result also supports the ERG theory. 4. The findings of this study clearly showed that activity fee is a factor that influence cultural interpreter’s overall satisfaction ratio This supports the Herzberg’s two factor theory. 5. It was found that respondent’s attitude towards self-development is a factor that influence cultural interpreter’s overall satisfaction ratio.

영어초록

Although a number of studies have been done exploring the job satisfaction in the tourism industry, little investigation has been done of perceptions and satisfaction status of cultural interpreter in Korea. The purpose of this study was to gather information on how cultural interpreter in Korea perceive their job environment. Three theories-Herzberg’s two factor theory, Social influence theory, and ERG theory-formed the basis of this study. Data were gathered by questionnaire survey. 243 samples were chosen for the questionnaire survey. The survey was administered for 10 days during October, 2011. Various inferential statistics were used as appropriate to test hypotheses. Major findings of the study were as follows: 1. The findings of this study showed that female cultural interpreters are twice more than males. Most of their undergraduate school’s major are not related to history and tourism. More than half of them have worked longer than five years. Most of them perceive themselves as a volunteer worker. Respondents aged 45 or older are the highest age group. 2. The results of this study tested six hypotheses to find the difference between respondent’s satisfaction status and demographic characteristics and 4 were found to be statistically significant. Gender, age, personal characteristics, and perception of volunteer work were the demographic factors that cause the difference to the dependent variables. The findings of this study indicate that male cultural interpreters perceive job’s development possibility higher than female workers. Secondly, respondents of age 41-45 were satisfied in the area of job description than other groups. Thirdly, the result of this study indicated that extrovert respondents maintain good relationship with a government official in charge. Lastly, the findings of this study showed that respondents who perceive themselves as a volunteer work more satisfied. 3. The results of this study provided nominal support for the social influence theory’s prediction that good comradeship is one of the strong factors that affect cultural interpreter’s overall satisfaction ratio. This result also supports the ERG theory. 4. The findings of this study clearly showed that activity fee is a factor that influence cultural interpreter’s overall satisfaction ratio This supports the Herzberg’s two factor theory. 5. It was found that respondent’s attitude towards self-development is a factor that influence cultural interpreter’s overall satisfaction ratio.

참고자료

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